Our Company Policy

Exceptional Cleaning LTD takes seriously the responsibility for maintaining the privacy of all personal information we hold, and the details of any visitors to our website at www.exceptionalcleaning.co.uk.

THE PRAVARI POLICY: Below outlines how we use and protect the information that you provide. Contacting When anyone visits www.exceptionalcleaning.co.uk you may be asked to provide certain information, usually your name and contact details. We may also collect analytical standard internet log information about visitors to our site. If you call, email, or write to us, we may collect certain information to allow us to improve the effectiveness of the service we can offer. Use of Information Your information will be used solely to help us deliver effective service. This ensures we have the correct contact details to reach you for operational purposes and to provide efficient administration and support. We may contact you for surveys or to inform you about any changes to our services. If you have consented to receive information about future products or services, or industry updates, you will have the option to opt out of these communications at any time. Your information will be stored on our IT systems and will not be shared, distributed, or sold without your consent unless required by law. Use of Cookies When you access our site, we will use cookies to facilitate your login experience and enhance the site's usefulness for future visits. You can choose to refuse cookies if you wish. For more information, please refer to our Cookies Policy. Security of Information Your information is securely stored on our IT systems, and we take measures to protect it from loss, damage, or unauthorized access. Retention of Information We will retain your data for a reasonable period or as long as the law requires. Access to Information If you would like to access the pieces of information we hold about you or verify that it is up to date, you are entitled to do so, and we will gladly assist you. Please reach out to us with your request. (Please note that we may charge a fee of £10 to cover the costs of providing this information.) Changes to this Privacy Policy We will review this privacy policy regularly.

The last update occurred in April 2018 in preparation for the General Data Protection Regulation (GDPR) coming into effect in May 2018. How to Contact Us If you want any further information about our privacy policy, please email us at www.exceptionalcleaning.co.uk The Cookie Policy below outlines how we use and protect the information that you provide. Our Cookie Policy We use cookies, web beacons, unique identifiers, and similar technologies (collectively referred to as "cookies") to provide our services and collect data. This allows us to understand how you interact with our website, emails, mobile applications, and other services. Our goal is to enhance your user experience, enable personalised features and content, and optimize our advertisements and marketing efforts. By using our website, you consent to our use of these cookies. How to opt out of cookies Most web browsers automatically accept cookies but offer options to block or delete them. If you want to block cookies in your browser, please consult the help menu for specific instructions. Make sure to select the appropriate type and version of your browser for accurate guidance. Alternatively, try this efficient and easy-to-use tool that expertly helps you remove cookies with just a few simple steps. Declining cookies may limit your access to certain interactive features and functionalities of our website. To enhance your experience, we recommend that regular users accept cookies. If you want to know more about cookies, please visit www.allaboutcookies.org. How to Contact Us If you want any further information about our Cookie Policy, please email us at www.exceptionalcleaning.co.uk

Disclaimer By using this site, you agree to the terms and conditions outlined in the copyright notice and disclaimer. Exceptional Cleaning LTD reserves the right to change this copyright notice and disclaimer periodically without any further notice. We take reasonable care to ensure that the content on this site is accurate and up-to-date. However, Exceptional Cleaning LTD does not make any warranties or representations regarding the accuracy, sequence, timeliness, or completeness of the content on this website. Exceptional Cleaning LTD may alter the format and content of this website at any time. We may suspend the operation of this website for any reason and reserve the right to terminate access to the site at any time and without prior notice. Exceptional Cleaning LTD shall not be liable for any loss, whether direct, indirect, incidental, or consequential, arising from access to, use of, or reliance on any content on this website. We will not pay any damages, whether for loss or injury, punitive or otherwise, due to any access to, use of, or reliance on the content of this website or any sites linked to it. This copyright notice, disclaimer, and the content of this website shall be governed exclusively by English law, without regard to its conflict of law rules. Any dispute arising out of or in relation to this legal notice or the privacy policy disclaimer shall be resolved solely by the English courts in London, United Kingdom, if it cannot be settled amicably.

MODERN SLEVARY: Exceptional Cleaning LTD has a strict zero-tolerance policy regarding slavery. We are dedicated to preventing any forms of slavery and human trafficking within our business and supply chain. We also require our contractors, suppliers, and other business partners to uphold the same high standards. This Modern Slavery Policy Statement outlines our approach and expectations regarding these issues. Due Diligence Processes We have taken the following steps: - Informed our staff about the Modern Slavery Act, including definitions of slavery and human trafficking. - Provided guidance to staff on what actions to take if they suspect a case of slavery or human trafficking. - Begun revising our employment processes and related documents to include prohibitions against slavery and human trafficking, ensuring compliance with the legislation. - Reached out to suppliers and partners in potentially higher-risk categories to verify the assurance arrangements they have in place. - Implemented a Whistleblowing Policy to protect individuals who report concerns. These processes are designed to: - Identify and assess potential risk areas within our business and supply chains. - Reduce the likelihood of slavery and human trafficking occurring in our operations and supply chains. - Continuously monitor potential risk areas in our business and supply chains. - Provide adequate protection for whistleblowers.

ENVIRONMENTAL POLICY STATEMENT: The management of Exceptional Cleaning LTD recognizes that our day-to-day operations can have both direct and indirect impacts on the environment. We are committed to protecting and improving the environment through effective management practices and by adopting best practices whenever possible. Our aim is to integrate environmental considerations into our business decisions and utilize greener alternatives throughout our operations. To fulfill our responsibilities, management will: - Bring this Environmental Policy Statement to the attention of all stakeholders. - Conduct regular audits of our environmental management system. - Comply fully with all relevant legal requirements, codes of practice, and regulations at international, national, and local levels. - Eliminate environmental risks whenever possible by carefully selecting and designing materials, buildings, facilities, equipment, and processes. - Ensure that emergency procedures are in place at all locations for addressing environmental issues. - Establish targets to measure continuous improvement in our environmental performance. - Identify and manage environmental risks and hazards. - Improve the environmental efficiency of our transport and travel. - Involve customers, partners, clients, suppliers, and subcontractors in implementing our objectives. - Minimize waste and increase recycling within the framework of our waste management procedures. - Engage only those contractors who demonstrate a strong commitment to environmental matters. - Prevent pollution of land, air, and water. - Promote environmentally responsible purchasing. - Provide adequate resources to manage environmental risks arising from our work activities. - Offer suitable training to equip employees to manage their specific areas of environmental control. - Reduce the use of water, energy, and other natural resources. - Source materials from sustainable supplies whenever practicable. This Environmental Policy will be reviewed at least annually and revised as necessary to reflect changes in our business activities and any updates to legislation. Any changes to the Policy will be communicated to all stakeholders.

HEALTH AND SAFETY POLICY STATEMENT: The management of Exceptional Cleaning LTD is committed to ensuring the health and safety of its employees and anyone affected by the company’s activities. We recognize our legal duty of care and understand that managing health and safety is essential for our business. To fulfill our responsibilities, management will: - Use this policy as a framework for setting and reviewing health and safety objectives. - Bring this Policy Statement to the attention of all employees. - Conduct and regularly review risk assessments to identify practical solutions for reducing risks. - Communicate and consult with employees on matters that impact their health and safety. - Comply fully with all relevant legal requirements, codes of practice, and regulations at international, national, and local levels. - Eliminate risks to health and safety whenever possible through careful selection and design of materials, buildings, facilities, equipment, and processes. - Encourage staff to identify and report hazards, fostering a collective effort to improve safety. - Ensure that emergency procedures are established at all locations to address health and safety issues. - Maintain our premises and provide safe equipment and facilities. - Only engage contractors who demonstrate a strong commitment to health and safety. - Allocate adequate resources for managing health and safety risks that arise from our work activities. - Provide sufficient training to ensure all employees are competent in their tasks. - Establish an organizational structure that defines responsibilities for health and safety. - Offer information, instruction, and supervision to employees. - Regularly monitor performance and update policies and procedures to support continuous improvement. This Health and Safety Policy will be reviewed at least annually and revised as necessary to reflect changes in business activities or legislation. Any changes to the Policy will be communicated to all employees

Contact Us

Exceptional Cleaning Ltd is here to serve you with eco-friendly cleaning solutions tailored to your needs. Reach out to us today!

Location

128 City Road, London, EC1V 2NX

Hours

9 AM - 5 PM